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Shipping & Returns

Shipping


We offer free shipping on all orders within the United States. Most orders will arrive to you in 3-5 days, but often orders arrive sooner. After you place your order, you will receive an email with all the details on how to track your order when it ships out. Currently, we only ship to the United States, however we are working on expanding to Canada soon. Please contact us at info@wags.com if you would like to be notified when shipping is expanded to Canada.

Subscriptions


Subscriptions allow you to schedule the frequency of your delivery to meet your individual needs (you will also save 10% on each recurring order – score!). You can subscribe to any product by selecting the "Subscribe & Save 10%" option before checkout. There are no cancellation fees. Subscriptions can be canceled at any time before the next billing date on your plan. Canceling after the billing date will not cancel or issue a refund for orders that have already been billed. 

Returns


We want your Wags purchase to be perfect. If you are not 100% satisfied with your order, you can return your unopened item(s) within 60 days of delivery for free. If you would like to return your product please call our customer service at: 847-231-2350 or email us at info@wags.com and we will walk you through the return steps.


Once you receive your return label, affix it to the original packaging along with your email order confirmation and mail to: 


Wags Returns Department

1840 Industrial Drive, Ste 310 

Libertyville, Illinois 60048 


If you received an item in error or the item was received damaged or defective, please contact info@wags.com or call customer service at 847-231-2350. We'll make it right. We want our customers to feel confident that they will receive a product they are happy with.   

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